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J.D. Byider
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J.D. Byrider System-Wide Satisfaction Ratings

As of 11/19/2008

Sales 95%

Customers who purchased a vehicle are asked to rate the following:

  • Salesperson
  • Sales process
  • Approval process
  • Condition of the vehicle on delivery
  • Current condition of the vehicle
  • Service 89%

    Customers who had their vehicles serviced are asked to rate the following:

  • Service staff
  • Problems the vehicle had been having
  • How long it took to get the vehicle fixed
  • Whether the vehicle was repaired under warranty


  • In both instances, customers are asked to rate their experience as positive , neutral , or negative . Survey responses are shown below.

    Welcome to the J.D. Byrider feedback site.

    Are you searching for a first-hand consumer report? Here, J.D. Byrider customers give their honest customer feedback. You can find comments on customer service, quality and affordability of cars, the ease of the J.D. Byrider payment program and more.

    Click on the quote to read the verbatim comments of any customer.

        RATING

    DATE

    Positive Comment

    I own a 1998 CHEVROLET Cavalier. Overall my experience was positive. John was the man who sold me the car and he did a really good job helping me find a car. I got approved for the car that same day. When I got my car it was nice and clean for me and it was running good to. Today my car is running good for me and I see no problems with it.

     

    11/03/2008

     
    Positive Comment

    I own a 2000 Ford Focus. The salesperson was Lana. The customer service that was provided was fine. The car was clean and in good condition when I received it. There are no problems with the car now. It took about 2 hours to be approved. Overall the experience was positive.

     

    11/03/2008

     
    Positive Comment

    I own a 2001 Ford Focus. I brought my car in because it was shaking and needed an allignment. It took about two hours. It was under warranty. I had only gotten the car about a week before. I got paperwork. The staff were ok. I am not having any problems now. Overall, my experience was positive.

     

    11/03/2008

     
    Positive Comment

    I own a 2000 Dodge Caravan. I brought my car in for transmission work. It took about 2-3 hours to get fixed. It was under warranty and I got a receipt. The staff was nice like always. There are no problems with the car now. Overall, my experience was positive.

     

    11/03/2008

     
    Positive Comment

    I own a 2001 Nissan Altima. I brought my car in to get a new o2 censor, a belt, and an oil change. It took 1 day to fix everything. It was under warranty and I got a receipt. The staff was fine, I`m just mad they did not do what they were supposed to do. The belt still needs to be fixed, and it causes the car to squeal when I turn the wheel over. Overall, my experience was positive.

     

    11/03/2008

     
    Positive Comment

    I own a 2001 Ford Ranger. My salesperson was a white older lady with blonder hair and she was pretty good. The car was in good condition when I got it. There are no problems with the car now. It took about 30 minutes or so to get approved. Overall, my experience was positive.

     

    11/03/2008

     
    Neutral Comment

    But did we help this JD Byrider Customer with their problem ? I own a 2002 Ford Focus. The vehicle that I recently purchased was in fair condition when I received it, and the salesperson that helped me select it was Milan. It took one month for me to be approved for the vehicle, and the vehicle has no problems with it at this point. The staff was very nice, and overall I would rate this experience neutral because it took so long for me to be approved.

     

    11/03/2008

     
    Positive Comment

    I own a 2001 Ford Windstar. My overall experience was positive. I brought my car in because of the check engine light coming on. I thought it was fixed once and it came back on again. Overal the service department kept my car for about 3 weeks on an off along with the Ford dealership. I currently do not have any issues with my car now. The staff overall was good.

     

    11/03/2008

     
    Positive Comment

    I own a 2003 CHEVROLET Malibu. Overall my experience was positive. My sales person was M.K., and I was approved the same day. My vehicle was in both in good condition, and it was clean too. I currently do not have any problems with my vehicle, and the staff did a good job during my purchase.

     

    11/03/2008

     
    Positive Comment

    I own a 2000 Ford Taurus. My salesperson was Lea and she was pretty good. The car was in good condition when I got it. The car is surging a little bit, but that is all. It took about 4 hours to get approved. Overall, my experience was positive.

     

    11/03/2008

     
    Neutral Comment

    But did we help this JD Byrider Customer with their problem ? I own a 2002 Ford Focus. Overall my experience was neutral, becuase the staff would not diclose my interest rate would be up front. When I stepped in to the finance office, the finance manager told me that my interest rate would be calculated on a daily basis. The finance Manger told me that the interset would add up to about five thousand dollars, which would be added to the price of my vehicle. My sales person was Michelle, and I was apprvoed the same day. My vehicle was fine when I bought it, and I do not have any problems with my vehicle.

     

    11/03/2008

     
    Positive Comment

    I own a 1999 Pontiac Grand Am. Overall my experience was positive. My sales personn was Michelle, and I was approved the same day. My vehicle was in good conditon when I bought, and I currently do not have any problems with it. Michelle did a good job during the purchase of my vehicle.

     

    11/03/2008

     
    Positive Comment

    I own a 2004 Ford Focus. My salesperson was an older black male and he was good. The car was in good condition when I got it. There are no problems with the car now. It took about 4-5 hours to get approved. Overall, my experience was positive.

     

    11/03/2008

     
    Positive Comment

    I own a 1999 Lincoln Town Car. Overall my experience was positive. My sales person was Shawn and he did a really good job selling me the car. When I got my car it was running good for me and it was nice and clean to. I got approved for the car that same day. Today my car is running good for me and I see no problems with it.

     

    11/03/2008

     
    Positive Comment

    I own a 2000 Nissan Sentra. JT was my salesman. He was great. The car was clean and in good condition when I got it. The only problem I am having now is the air doesn`t get cold and the check engine light comes on and off. I was approved the same day. Overall, my experience was positive.

     

    11/03/2008

     
           

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